Why do I need to get a replacement card?
Unfortunately, due to Brexit, financial products issued in the UK are no longer licensed to operate in the EU after 1st January 2021. Because of that, the Central Bank of Ireland ordered that these legacy Allgo Mastercard Gift Cards be withdrawn from service.
Are my card funds secure?
Yes. The card funds on the legacy Allgo Mastercard gift cards were securely held in a UK bank, segregated from Allgo’s own bank accounts, and regulated by the UK’s Financial Conduct Authority (FCA). The card funds for your replacement Allgo Mastercard gift card will be held in a secure bank account in Ireland, segregated from Allgo’s own bank accounts, and regulated by the Central Bank of Ireland.
Why wasn’t I notified in advance?
Allgo does not hold contact details for our legacy cardholders, we only have contact details for the companies who purchased the cards, so we emailed all companies in April 2021 advising them to ask their employees with legacy cards to apply for a replacement. Given the uncertainties around Brexit and how it might impact on UK-issued gift cards, we had also posted an advisory notice on our legacy card website – allgorewards.com – since October 2020, advising cardholders to spend their card balance before January 2021.
When legacy cardholders check their card balance on allgorewards.com, a message informs them to apply for a free replacement card. Ultimately, we are relying on cardholders to contact us to have their legacy cards replaced with new Irish-issued ones. We sincerely apologise for the inconvenience this will cause.
How long will I have to wait for my replacement card?
We aim to have validated your card within a week of receiving your replacement card request, and once validated you should have your replacement card sent to you within another week. So, unless we have an issue validating your legacy card, you should receive your replacement card within 2 weeks of requesting it.
Are there any costs to me for the replacement card?
No, none. We will send you one of our new Allgo Mastercard Gift Cards securely for free, and you will benefit from a suspension of the €3 card management fee until July 2022, giving you more time to spend your card without incurring any charges. For all costs associated with the Allgo Mastercard Gift Card, please see the FAQ section on allgogiftcard.com/yourcard
How can I check what balance I should have on my legacy card?
We have the final balance of all legacy cards and can advise you of the balance of your card if you do not have a record of it yourself.
Who can I contact if I have more questions?
If you have any questions, please don’t hesitate to contact Allgo Gift Card Customer Service at firstname.lastname@example.org or by calling 01 563 4444.