Allgo Mastercard Legacy Cards

14 MAY 2021 – Allgo Mastercard Legacy Cards are gift cards that were issued before June 2020. These cards were issued out of the UK by Railsbank Technology Ltd.

As a consequence of Brexit, financial products issued in the UK are no longer licensed to operate in the EU.  Because of that, the Central Bank of Ireland has ordered that Allgo Mastercard Legacy Cards be withdrawn from service. If you hold a legacy gift card, you can request a replacement card. Your replacement Allgo Mastercard Gift Card will be issued in Ireland (like all our cards have been since June 2020).

LEGACY CARD REPLACEMENT REQUEST

WHAT IS THE PROCESS?

To receive a replacement card for your Allgo Mastercard Legacy Gift Card for free-

  1. Fill out the Legacy Card Replacement form above.
  2. We will validate your legacy card – to do this we may need to contact the company you received the card from.
  3. Once validated, we will post you out a replacement card with the same card balance.
  4. For security, your replacement card will be blocked when you receive it. We will send you an activation code and you can then activate your card by registering on allgogiftcard.com

You new Allgo Mastercard Gift Card will work the same way as your legacy card, and will have several advantages over you previous card, including-

  • Issued in Ireland and regulated by the Central Bank of Ireland.
  • Register your card on portal.allgogiftcard.com for extra security.
  • View your transactions online (once you have registered your card).
  • Enrol your card for 3D Secure online payments (once you have registered your card).
  • Easy online balance check at portal.allgogiftcard.com (no registration required).
  • Extended 5 Year Valid Thru Date.
  • Suspension of the €3 monthly management fee until 2022

You can use your new Allgo Mastercard Gift Card anywhere that Mastercard is accepted – instore, online, abroad. For full details on using your card, please visit our cardholder website allgogiftcard.com 

FAQs

Why do I need to get a replacement card?

Unfortunately, due to Brexit, financial products issued in the UK are no longer licensed to operate in the EU after 1st January 2021.  Because of that, the Central Bank of Ireland ordered that these legacy Allgo Mastercard Gift Cards be withdrawn from service. Allgo is working with the Issuer and the Central Bank of Ireland to comply with this legal requirement.

Are my card funds secure?

Yes. The card funds on the legacy Allgo Mastercard gift cards are securely held in a UK bank, segregated from Allgo’s own bank accounts, and regulated by the UK’s Financial Conduct Authority (FCA). The card funds for your replacement Allgo Mastercard gift card will be held in a secure bank account in Ireland, segregated from Allgo’s own bank accounts, and regulated by the Central Bank of Ireland.

Why wasn’t I notified in advance?

Allgo was not given advance notice by the Central Bank of Ireland or Railsbank that the Allgo Mastercard legacy gift cards would stop working in April 2021. We had requested a 60 day notice period be given so that we could inform client companies who ordered from us before June 2020. Unfortunately, this request wasn’t implemented.

In addition, we don’t hold contact details for our legacy cardholders, we only have contact details for the companies who purchased the cards. Given the uncertainties around Brexit and how it might impact on UK-issued gift cards, we had posted an advisory notice on our legacy card website – allgorewards.com – since October 2020, advising cardholders to spend their card balance before January 2021. We know that not everyone would have seen this message, and with shops largely closed because of COVID, we fully realise that not all our cardholders would have been able to spend their legacy card balances anyway.

When legacy cardholders check their card balance now on allgorewards.com, a message now informs them to apply for a free replacement card.

We have also contacted all companies that purchased legacy cards from us to inform them of the situation and the process of issuing replacement cards. Ultimately, we are relying on cardholders to contact us to have their legacy cards replaced with new Irish-issued ones. We sincere apologise apologise for the inconvenience this will cause.

How long will I have to wait for my replacement card?

As at 14.05.2021, we are waiting for Railsbank to arrange for the card funds to be transferred from the secure UK bank account to our Irish settlement bank account. They will also provide us with a full list of all legacy cards and their outstanding balances. Once the funds are transferred and all final legacy card balances known, Allgo will validate all replacement card requests and issue replacement cards without delay.

We are hoping to be able to issue replacement cards in May 2021, though this depends very much on Railsbank. In the meantime, we would ask all legacy cardholders to complete the legacy card replacement form, so we can keep you informed on progress.

Are there any costs to me for the replacement card?

No, none. We will send you one of our new Allgo Mastercard Gift Cards securely for free, and you will benefit from a suspension of the €3 card management fee until 2022, giving you more time to spend your card without incurring any charges. For all costs associated with the Allgo Mastercard Gift Card, please see the FAQ section on allgogiftcard.com/yourcard

How can I check what balance I should have on my legacy card?

You can still use the balance checker on allgorewards.com to check the balance on your legacy card, and see what card value you will receive on your replacement card.

Who can I contact if I have more questions?

If you have any questions, please don’t hesitate to contact Allgo Gift Card Customer Service at corporateorders@allgo.ie or by calling 01 563 4444.

Using your NEWAllgo Mastercard Gift Card

allgogiftcard.com Homepageallgogiftcard.com is our dedicated cardholders website where you can check card balances, get transaction history, and find answers to frequently asked  questions about using your replacement card.

 allgogiftcard.com