Customer Service & Admin Executive

Date: 20.08.2019. Job Ref: A19001. Fulltime, permanent role.

If you’re the Customer Service & Admin Exec we’re looking for you will:

  • Have proven experience in a customer service role.
  • Be naturally friendly and helpful.
  • Enjoy interacting with customers – both corporate and consumer.
  • Like problem solving and finding solutions for customer issues.
  • Be a quick learner.
  • Be comfortable working both independently and as part of a team.
  • Be highly competent with Microsoft Office products.
  • Show high attention to detail.

Experience counts, but most of all you’ve got to have passion, responsibility and pride in what you do. You will only accept the best in performance from yourself and you want customers to always get the very best service. Your responsibilities will include:

  • Handling phone, email, and chat queries from corporate and consumer customers.
  • Managing customer support cases from ticket opening to resolution.
  • Preparing vouchers and gift cards for dispatch to customers.
  • Sending digital rewards to customers by email.
  • Updating the gifts and rewards on our websites.
  • Other office admin duties as required.

And us? We’re Allgo – an award-winning incentive marketing company. We help clients engage, motivate and reward people to achieve great results. We design and implement tailored programmes using our in-house technology and global reward network. And we also run AllGifts.ie – Ireland’s largest gift, voucher and experience website.

The incentive & reward sector is an exciting and rewarding (literally!) place to work. And Allgo is a small and rapidly growing Irish company in the global incentive market. We have fantastic products, globally recognised clients, a great team of people, and a vision to be the best in our market. We are a young, enthusiastic, dynamic team and we’re looking for a talented Customer Service & Admin Executive to join us and help support our growing client base.

Benefits include a very competitive salary, tax-free rewards programme, city centre location, summer dress down and early Friday finishes, opportunity for career progression, and being a key part of a highly ambitious team of professionals.

To apply, complete the application form below or send your CV to jobs@allgo.ie

Allgo’s Mission & Vision

Allgo’s Mission: to help companies get the most out of people.

Allgo’s Vision: To be Ireland’s largest incentive marketing company and to service clients across the world

Allgo’s Values & Behaviours

Allgo’s 3 core values – Proactivity, Professionalism and Positivity – represents the personality of the company and the way we try to go about our business every day.

Benefits of Working in Allgo

  • Competitive Salary
    We aim to pay our staff above the average and provide rapid pay progression based on annual employee performance and company profits.
  • Tax-Free Rewards Programme
    Allgo operates a peer-recognition programme where every employee has a monthly reward budget to recognise and thank colleagues. The programme – called Allgo L!VE (see allgolive.ie) – allows staff to earn “Thumbs Up” all year, and in July, the Thumbs Up are automatically converted tax-free in Allgo Mastercards.
  • City Centre Location
    Allgo’s offices are located on Camden Street in Dublin 2, just a few minutes from St. Stephen’s Green, and well served by LUAS and bus.
  • Summer Dress Down and Early Fridays
    Every July and August, Allgo operates “Jamaican July ” & “Awesome August”, where it’s dress down every day, and the office closes at 15:00 every Friday.

  • Opportunity for Career Progression
    Allgo’s organisation is continually developing. Allgo’s ambitious growth plans means opportunities for staff to acquire new skills, grow their career and take on greater responsibility.
  • One-2-Ones with Allgo MD
    Employees have constant direct contact with the company owner and decision maker – for learning, feedback and for giving suggestions. This is enshrined in a One-2-One with the MD over coffee every 2-3 months to exchange views on how things are going – company-wise, career-wise, and personally.
  • Make a Difference
    Every person in Allgo has a direct impact on how the company performs, and you can see the results of your work immediately. You’re not confined to a department or narrow job description. We encourage everyone to be proactive, make a difference, and take satisfaction from being a key part of a highly ambitious team of professionals.

Interested in Joining Allgo?

Complete the application form below or send your CV to jobs@allgo.ie